Refund & replacement policy
Digital codes cannot usually be returned, so here is exactly when we will make it right.
Replacement guarantee
If a code we send you is faulty, invalid, has already been used, or is not what you ordered, we will replace it free of charge. Tell us your order reference and what went wrong and we will sort it out. This guarantee is not time limited for genuine faults.
When a code is considered used
Digital codes are considered used once they have been revealed to you on the order status page or emailed to you, or once you have entered them into a platform. Until then, if you change your mind, contact us and we will try to help.
When we can refund
- The code is faulty, invalid or the wrong product.
- We cannot deliver a product we listed and no replacement is available.
- We make a pricing error and you have overpaid.
- We cancel your order for any reason after taking payment.
- The same product is duplicated in your order by mistake.
When we cannot refund
- The code has been used or you have revealed it.
- You entered the wrong Player ID, username or account email and the top-up went to the wrong account.
- You simply changed your mind after the code was delivered.
- The code no longer works because of activity on your game or platform account after delivery, unrelated to us.
How to request one
Email info@topupify.online, or message us on the contact form, with your order reference and a short explanation. We aim to respond within a few hours. Approved refunds are returned using the same method you paid with and may take a few business days to appear, depending on your bank or payment channel.
Contact
Before requesting anything, check the FAQ, it may answer your question instantly. Otherwise use the contact form and we will help.