Frequently asked questions
Everything about ordering, paying and delivery. Still stuck? We are one message away.
Which payment methods do you accept?
We support a range of offline methods so you can pay the way that suits you. The available methods, with account details, are shown at checkout before you confirm your order.
What reference should I include with my payment?
Always include your order reference. It is shown on the payment step and in your confirmation email. Including it is the single best way to get your order matched and delivered faster.
My payment says sent but the order is not updating
Some payment methods can take a little while to reflect. If more than an hour has passed, send support your order reference and the transaction or reference number and we will match it manually.